Shipping and Returns Policy

At Mel13.com, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help. Below is our refund policy:

Data Controller Identity: PHARMAMEL DERMO SL CIF: B13735246 Address: Technology Transfer Center. University of Granada, Gran Vía, No. 48. CP 18.071 Granada. Email: info@pharmamel.com Activity: Research and retail and wholesale of cosmetic products.

Return and Refund Policy

1. Shipping All orders are processed and shipped within 24 to 48 hours of purchase. Once shipped, you will receive an email with tracking information so you can track your order.

2. Returns We accept returns of products in their original, unopened, and unused condition within 14 days of receiving the order. To initiate a return, please follow these steps:

1. Contact us : Send an email to info@pharmamel.com with your order number and the reason for the return.
2. Prepare the package : Pack the product in its original packaging.
3. Return the product : We will provide you with the return address. Return shipping costs will be the customer's responsibility, unless the product is defective or incorrect.

3. Refunds Once we receive your return, we will inspect the product and notify you of the status of your refund. If the return is approved, we will process the refund to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank.

4. Exchanges We only replace products if they are defective or damaged. If you need to exchange it for the same item, please email us at info@pharmamel.com and we will provide you with the necessary instructions.

5. Exceptions We cannot accept returns of:

• Products that have been opened or used.
• Products purchased on sale or at a discount.
• Gift cards.

6. Return Shipping Return shipping costs will be borne by the customer, except in the case of defective or incorrect products. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

7. Defective or Incorrect Products If you received a defective or incorrect product, please contact us immediately at info@pharmamel.com with your order details. We will arrange for a replacement at no additional cost to you.

Contact For any questions regarding returns and refunds, please do not hesitate to contact us at info@pharmamel.com .

We hope you enjoy our products and appreciate your understanding and cooperation with our refund policy. Thank you for trusting Mel13.com!

This refund policy applies only to purchases made through our website. We reserve the right to modify this policy at any time, so we recommend reviewing it periodically.